Terms & Conditions

Please read the following terms & confirm agreement when you book a session

Responsibility/ Liability:

By continuing with this booking and digital agreement, you agree:

  • to follow Recover and Rewind Sauna guidelines to ensure a safe environment for all 

  • that if you breach any terms agreed to in this disclaimer, Recover and Rewind Sauna ( ‘we’ ) reserve the right to terminate your use of the Sauna immediately, including leaving the site 

  • to respect any decisions that are made at the discretion of Recover and Rewind Sauna staff 

  • to follow Recover and Rewind Sauna complaints procedure, if you have any dispute re. Staff actions or decision 

Risks: 

There are many physical, mental and social benefits of sauna & cold plunge, alongside existing risks. Recover and Rewind Sauna staff regularly assess the site to identify health & safety hazards, evaluate risks and put control measures in place to minimise harm. However, please be aware of your own safety and potential harm from the following risks:

  • Slippery surfaces (particularly wood) caused by water, ice, snow or other substances 

  • Exposure to cold & hot temperatures: 

  • Exposure to hot equipment - metal fire, stones, hot water and steam when using ladle 

  • Increased or decreased internal body temperature = dizziness, lack of co-ordination or mobility, impact on more vulnerable bodies with particular health conditions or effects of medication

  • Exposure to airborne illnesses or transmittable diseases 

The following health conditions can be sensitive to hot & cold temperatures, increased heart rates & increased
blood pressure. Please take advice from your GP or health professional before booking with us. 

  • Pregnancy 

  • Diabetes 

  • Seizures; e.g. epilepsy 

  • Heart disease, circulatory problems, high or low blood pressure 

  • Infectious skin disease, sores and wounds 

  • An illness causing the inability to perspire 

  • Migraines 

  • Medication that could cause an extra risk with hot/ cold temperatures. Eg: antihistamines, anticoagulants, vasoconstrictors, vasodilators, stimulants, hypnotic or tranquilliser

Guidance on using the sauna

Please bring: 

  • Swimmers (or loose clothing if you prefer). No nudity

  • 2 towels – A small one to sit on inside the sauna and one to dry off

  • Sliders / flip-flops – For walking around

  • Water bottle to keep hydrated

  • Please shower/ wash off products on arrival if necessary

Inside the Sauna 

  • Remove jewellery before entering the sauna, to prevent burning & protect the jewellery

  • Sit on a towel at all times to protect your body from hot wood & reduce the amount of sweat on the wood

  • No glass allowed inside the sauna.

  • If you feel uncomfortable, nauseous, dizzy or unsteady please leave the sauna immediately speak to a
    member of our staff 

  • Do not stay too long inside the sauna. Build up your time, regular users should stay no longer than
    20mins in the sauna at a time 

  • No essential oils inside the sauna as they can cause respiratory irritation, some can have a toxic effect,
    as well being flammable! 

  • Sober site: No alcohol, drugs or smoking/ vaping allowed on the Recover and Rewind Sauna site 

  • No Children (under 16s) are allowed in the sauna 

  • Anti-social behaviour: Recover and Rewind Sauna will not tolerate any inappropriate language, sexual comments, non-consensual nudity or other offensive behaviour that causes other bathers to feel distressed. If Recover and Rewind Sauna staff witness this behaviour, we reserve the right to ask the person/people involved to leave the premises immediately.

Cancellation Policy

  • Standard sessions can be cancelled or rescheduled up to 24 hours before your appointment starts.   

  • This gives us enough time to re-list the space to be filled

  • If it is within 24 hours of your session, we are unable to credit or reschedule unless there are extenuating circumstances.   

Extenuating circumstances

If you have an unexpected emergency situation or are unwell, and cannot make it to your session, please get in touch via recoverandrewind@gmail.com or call us on 07427 616463

Thanks,

Recovery and Rewind Sauna